Quickest path
- Just want SayHope to stop posting? Disconnect the account in SayHope (step 1). Its access token is deleted immediately.
- Want everything deleted? Email admin@sayhope.app (step 3). We complete deletion requests within 30 days.
1. Disconnect in SayHope
- Sign in to SayHope and open the Social page, then Connected accounts.
- Next to the Facebook Page, Instagram account, YouTube channel or Google Business Profile, choose Disconnect.
- SayHope immediately deletes that account's stored access token and cancels any posts still scheduled to it. The account's name and picture are removed from your connected accounts.
2. Revoke access on the platform itself
You can also cut SayHope off from the platform's side, even if you can no longer sign in to SayHope.
Facebook and Instagram
- In Facebook, go to Settings & privacy → Settings → Business integrations (on the web: facebook.com/settings?tab=business_tools).
- Find SayHope and choose Remove.
- For Instagram, go to Settings → Apps and websites (or Accounts Center), find SayHope, and remove it.
YouTube and Google Business Profile
- Go to your Google Account's third-party connections at myaccount.google.com/permissions.
- Select SayHope and choose Delete all connections (or Remove access).
After you revoke access, the token SayHope holds stops working. We delete dead tokens the next time we detect them, and within 30 days in any case.
3. Ask us to delete your data
Email admin@sayhope.app with the subject “Data deletion request” and include:
- your name and the email address you use with SayHope;
- your brokerage, if you have one;
- what you want deleted: connected-account data only, or your whole SayHope account and data.
We will confirm that the request came from you, reply within 5 business days, and finish within 30 days of confirming. We will tell you when it's done.
What gets deleted
| Data | What happens | When |
|---|---|---|
| Access tokens for Facebook, Instagram, YouTube, Google Business Profile | Permanently deleted | Immediately on disconnect; otherwise within 30 days of a request |
| Connected-account details (page/account/channel name, ID, picture, connection status) | Deleted | Within 30 days |
| Scheduled posts that haven't been published | Cancelled and deleted | Immediately on disconnect |
| Post drafts and the record of posts SayHope published | Deleted from SayHope. Posts already published on Facebook, Instagram, YouTube or Google stay there until you delete them on that platform. | Within 30 days |
| Your SayHope user account and profile (full-account requests) | Deleted, or anonymized where a record must remain | Within 30 days |
| Backups | Encrypted backups age out automatically; deleted data is not restored from them | Within 120 days |
What we may have to keep
Real-estate transaction files belong to the brokerage that holds them, and brokerages must keep many of those records by law. If you are an agent or a client on a brokerage's transactions, we will send your request about those files to the brokerage. We may also keep the audit trail of a document that was signed electronically, and anything we are legally required to keep. If something can't be deleted, we'll tell you what it is and why.
More detail: Privacy Policy · Questions: admin@sayhope.app · Noble Star Realty (operator of SayHope), 1005 Gunn Hwy #104, Odessa, FL 33556